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Yes. Medair operates in some of the world's most fragile and conflict-affected contexts, including Afghanistan, South Sudan, Sudan, and DRC. Medair maintains strict neutrality and impartiality, providing assistance based on need alone, regardless of the political or military situation.

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Our Global Support Office is in Switzerland - where we were originally founded in 1989 - with Shared Service Centres in Kenya and Lebanon and national offices in France, Germany, South Korea, the Netherlands, United Kingdom, and the United States. Medair is currently responding to humanitarian needs in 13 countries worldwide and has responded in 45 countries since 1989.

We rely on the time, money and prayer of our generous network of supporters. If you'd like to volunteer, make a donation, partner with us or learn how you can pray for our work, visit our Get Involved page for more information.

Yes. Medair offers the option to sponsor a specific project, allowing you to direct your gift towards a particular country, sector (such as health, WASH, or nutrition), or community. You can choose the impact you wish to make when donating by mentioning it in the comment section. If you prefer, you can also make an unrestricted donation, which Medair allocates where the need is greatest.

Medair focuses on people's most urgent needs in times of crisis, which most often includes water and sanitation, nutrition, health, and shelter. We also use cash assistance where appropriate to help people provide for themselves, allowing them to prioritise their biggest needs while investing in the local economy. The people we serve are often traumatised, so we offer mental health and psychosocial support.

Our mandate is to respond to urgent humanitarian needs resulting from disaster, disease, and conflict. However, for communities to be more resilient, they need to become better prepared and resourced to withstand future threats. That's why we also work on disaster risk reduction, disaster preparedness, and climate change adaptation with communities. We also train health staff and communities, and hire staff locally to strengthen their capacity to respond to emergencies. For example, in places prone to climate disasters like Madagascar, we developed an early warning system to help communities prepare for incoming cyclones and local staff and communities to maintain water systems and ensure the availability of clean water in the long term.

Medair responds to contexts where there are acute humanitarian needs and where other aid organisations are not reaching the most vulnerable populations. Decisions are guided by needs assessments, humanitarian cluster coordination, Medair's sectoral expertise (health, WASH, nutrition, shelter), and the availability of safe access for field teams.

We are transparent about our finances and committed to using them wisely – 88.9% of our funding goes directly to delivering humanitarian assistance and 11.1% to supporting management and fundraising efforts. We are certified to the Core Humanitarian Standard on Quality and Accountability (CHS), which underlines our programme excellence and commitment to giving communities the lead role in finding local solutions. And we are deeply committed to upholding and being accountable for our codes of ethics and protection policies.

Medair currently provides humanitarian assistance in 12 countries. Active programmes include Afghanistan, Chad, the Democratic Republic of Congo (DRC), Jordan, Kenya, Lebanon, Madagascar, Somalia, South Sudan, Sudan, Syria, Ukraine, and others. Since 1989, Medair has responded in 45 countries worldwide.

Medair moves quickly to provide emergency relief and then stays to support recovery. The duration depends on the scale and complexity of the crisis. In some contexts, such as DRC, Medair has maintained a presence for over 25 years to help communities rebuild sustainable access to health, water, and nutrition services.

Medair works side-by-side with local communities, hiring and training local staff, partnering with local organisations, and involving community members in the design and implementation of programmes. This approach builds local capacity, ensures cultural relevance, and leads to more sustainable outcomes.

After the acute emergency phase, the G-ERT hands over to a country programme team that manages sustained operations. The G-ERT may also deploy into existing country programmes to scale up responses to major new emergencies.