Project Overview

Global ITS provides Medair with centralised governance, strategy, direction, innovation and support in the use of the information technologies that amplify people-to-people strategy. Global ITS provides a centralised approach to ensure cost efficiency and integration, including country programs in the strategic design of systems, and delivers services locally where practical to ensure that the day-to-day needs of our GSO and country program colleagues are met. 

The development of a new SCMS is an exciting innovative and strategic decision made by Medair. It will see the development of a suite of tools within Microsoft Power through a new partner. This solution covers the Procurement, Warehouse Management, Equipment Management and Fleet Management. It will channel data and information in a transparent and organized way so as to enable a higher level of collaboration and a better-informed decision-making process for Medair. The Senior Business Analyst will start mid-way through the project, and will primarily be responsible for testing and implementing tools across the whole of Medair. 

Key Activity Areas

Business Analysis 

• Identify and prioritise technical and functional requirements, obtaining feedback and gaining approval to Design relevant data-models in order to report from multiple systems and data sources.  
• Document business requirements and create detailed functional/technical system specifications. 
• Create policies, Standard Operation Procedure documents (SOPs) and user manuals with process owners. 
• Ensure the preparation in advance of the workshops with a clear view of the requirements’ expectations. 
• Translate business requirements into logical, component-based technical designs. 
• Solution design with consideration UX & business process automation principles and data modeling techniques. 
• Create and design technical specification documentation. 
• Support the Project Manager where necessary to: 
• Manage the product backlog and present sprint proposals and reviews to different stakeholders. 
• Manage MEDAIR resources: organization of meetings and making sure MEDAIR resources have enough availability to do the project in time and with the expected quality. 
• Arbitrate between business requirements, budget and key milestones. 
• Ensure the participation of the key stakeholders to the workshops and the various project meetings. 
• Monitor burn rate, scope coverage rate, project progress. 
• Work with stakeholder and SMEs to align expectations whilst maintaining the conceptual and technical integrity of the planned features or components. 
• Ensure relevant stakeholders attend Sprint retrospectives. 
• Monitor deliverables, provides corrective action, and reports to project steering committee. 
• Be part of internal and cross-cutting projects to ensure the alignment of business processes and solutions, and manage the integration of systems. 

Implementation 

• Implement or oversee implementation, coordinating test, observing initiation of system to validate performance 
• Organize and participate in Site Acceptance Tests (SAT – after the delivery of each sprint) and User Acceptance Tests (UAT) 
• Deliver test plans for each delivery and the UAT test scenarios 
• Obtain feedback from stakeholders and reporting of test results and bugs in TFS 
• Validate the solution developed by developers, identify & train trainers to build capacity in country programs. 
• Training and adaptation of the training support for end users and provide second level support to users 
• Organise and manage data migration incl. cut-over planning and drive resolution of issues that come up 
• Rollout solutions to pilots and country programs according to the implementation plan (data migration, end user training, go life, hyper care) 
• Stay up to date: use existing trainings, (community) resources, and develop skills and knowledge about the latest features. Train users accordingly 

Vendor Management 

• Work with contracted service providers and other technical groups to design and implement solutions. 

Innovation/changes 

• This position requires an awareness of current developments in technology, methodologies (Agile/Scrum, etc) & the ability to identify gaps in the process & propose improvements in the systems workflow or business processes. 

Team Spiritual Life  

• Reflect the values of Medair with team members, local staff, beneficiaries, and external contacts. 
• Work, live, and pray together in our Christian faith-based team settings. Fully contribute to the rich spiritual life of your team, including team devotions, prayers, and words of encouragement. 
• Encouraged to join and contribute to Medair’s international prayer network. 

This job description covers the main tasks that are anticipated. Other tasks may be assigned as necessary. 

Qualifications

• Bachelor’s degree required in Business Administration, Supply Chain, Engineering, Computer Sciences, Information Systems or similar. 
• Microsoft Power Platform Certification (desirable)  
• Any additional specialization would be an asset: DMBOK, BABOK, SAFE, TOGAF, CSM/CSPO, PSM/PSPO, APICS 
• Excellent working knowledge of the English language (speaking and writing), French advantageous. 

Experience

• Minimum of 5 years professional experience in a relevant field of work  
• Experience in business systems analysis, design thinking, data modelling & system testing to a senior level 
• Confidence & experience in dealing with C-suite level executives within large, cross-cultural, global organizations 
• Knowledge of enterprise business systems ERP/SCM/P2P solutions, Low-Code and No-Code Platforms and analytics (desirable), especially in the areas of SCM/Logistics  
• Business Process Mapping (BPMN 2.0, UML (Unified Modelling Language), etc.)  
• Microsoft Power Platform, Power Apps (model driven app), Power Automate, Connectors, Azure, Dataverse, Power BI experience an advantage.  
• Familiarity with various operating systems and platforms and Project Management tools, general project steps  
• Experience in developing processes, creating end-user documentation, working in agile teams & metodologies 

All new deploying international staff to Medair’s country programmes (and other roles which require field travel) should be fully vaccinated with a WHO-approved COVID vaccine, supported with a COVID vaccination certificate as evidence.