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1. Introduction

This privacy statement describes Medair’s policy concerning the gathering and sharing of visitors’ information through the Medair website; information on intellectual property; and a disclaimer. It applies to all “Medair sites” – that is, all sites within the Medair domain name: medair.org, medair-canada.org, medaircanada.org, medair.us, medair.ch, medair.nl, medair.fr, invest-in-aid.ch, invest-in-aid.com, invest-in-aid.net, invest-in-aid.org, investinaid.com, investinaid.net, investinaid.org, investinaid.ch, work-in-aid.com, work-in-aid.org, work.in-aid.net, workinaid.com, workinaid.net, workinaid.org, medairpraesentiert.ch, medairpresente.ch, medairpresents.ch, medairpresente.org, medairpresents.org. 

For the purposes of this privacy statement, all sites within the Medair domain name will be referred to as Medair.org.

2. Handling Information

2.1 Normal website usage

You can browse Medair.org without telling us who you are or revealing any personal information about yourself. The only information we gather during l browsing is from standard server logs. These include your IP (Internet Protocol) address, domain name, browser type, operating system, and information such as the website that referred you to us, the files you download from Medair.org, the pages you visit on Medair.org, and the dates/times of those visits. 

2.2 Collection of personal identifiable information

If you register for Medair e-communications, request information, apply for a job, donate or pay for the Relief and Rehabilitation Orientation Course (ROC), you will be asked to provide personal information such as first and last name, postal address, email address, phone number and birth date. This information is collected only with your knowledge and permission, and is saved in the databases of Medair International Headquarters and Medair’s Affiliate Offices. 

Beyond that we collect information about your areas of interest and interpret your individual user behavior by analysing the clicks within the communications which we send you by email. We capture and save more information than just your email address for being able to send you more targeted and more interesting communications. The provision of information by you in addition to your email address is voluntary. By providing personal data to us, you consent to the collection and processing of that personal data about you, in order for us to send information which we feel may be of interest to you.

Medair saves all the personal information which you transmit to us as long as you are interested in receiving communication of Medair. On request you can have access to your saved personal information at any time.

For certain Medair.org sites, when you register or supply personal information, the site sets a “cookie.” By setting a cookie, Medair is able to remember your details the next time you visit, so you don’t have to re-enter any information. This helps us to provide you with a more personalised browsing environment. 

2.2.1 What is a Cookie?

A “cookie” is something that websites use to anonymously identify visitors to their site. It is a small amount of data that gets sent to a user’s browser from a website's computer, and then gets stored on that user’s hard drive. Each website can send its own cookie to a user’s browser, if the browser's preferences have been set to allow it. To protect privacy, browsers only permit a website to access the cookies that it has sent, not the cookies sent by other sites. Many sites send a cookie whenever a user visits their website, in order to track online traffic flow.   

Cookies record information about a user’s online preferences. Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is issued, or to not receive cookies at any time. However, if users choose not to accept cookies, certain personalised services cannot be provided to that user, and they may not be able to take full advantage of all of the Medair.org features. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences. For further information on cookies, please visit www.aboutcookies.org

2.3 Usage of information 

When you provide personal information to Medair, the information is used to: 

  • Manage and process your job application;
  • Confirm your registrations on the site and your online donations (via debit or credit card and other payment methods); 
  • “Remember” your online profile and preferences; 
  • Contact you in response to a query or suggestion; 
  • Conduct statistical analysis on data such as web traffic rates, conversion rates, click-throughs; etc.

By signing up for Medair e-communications you will:

  • Receive occasional updates about Medair's work and global humanitarian crises.
  • Receive email alerts when emergencies occur;
  • Learn more about Medair’s country programmes and how we work alongside the world’s most vulnerable people;
  • Learn how you can take action and make a difference in people’s lives;
  • Stay informed about Medair’s events and campaigns.

By signing up for Medair recruitment communications you will: 

  • Recieve regular emails with the lists of vacancies you have requested;
  • Stay informed about Medair’s events and open evenings;
  • Receive more information about Medair’s country programmes and how we work alongside the world’s most vulnerable.

2.4 Protection of information 

2.4.1 In proportion to third party


Personal information will not be disclosed to a third party without your permission, unless it is required by court order or law. Medair does not sell or rent personal information to third parties for their independent use.

Medair cannot take any responsibility or liability for third - party websites that are linked to Medair's website or mentioned on Medair.org. It is recommended that you read through the privacy policy of any third-party website. 

2.4.2 Data security

Any information provided to Medair.org by its users is held with the utmost care and security, and will not be used in ways other than as set forth in this privacy policy, or in ways in which users have explicitly consented. Medair does not allow anyone direct access or use to this information, other than directors, officers, employees in our organisation (including Medair International Headquarters and its Affiliate Offices), and contractors under our direct control, and in each case on the basis of strict confidentiality. 

2.4.3 Data quality and access

Medair employs a range of technologies and security measures to protect the information maintained on our systems from loss, misuse, unauthorised access or disclosure, alteration, or destruction. 

2.4.4 Financial information

For online donations and payments, Medair uses a reputable third-party banking service which handles the transaction using the industry standard 128-bit secure socket layer (SSL) in order to protect your credit details. Medair does not retain or store any credit or bank details. 

2.5 Opting out and changing your information

You may withdraw your request to receive Medair e-communications at any time. You may cancel your personal information by returning to the web page where you first provided the information and using the contact form for that page to inform Medair.org. If contact details are not provided on the page, you can contact unsubscribe@medair.org for further information. 

You may update your email address or withdraw your request to receive Medair vacancy communications at any time, by writing to unsubscribe-vacancies@medair.org

3. Intellectual property

3.1 Copyright

The Online Services and all intellectual property rights in them are the property of Medair International, who has sole legal and beneficial title, except where we state otherwise. All copyrights, design rights, database rights, and other intellectual property rights in the Online Services are reserved in all jurisdictions.

3.2 Trademarks

Trademarks, service marks, brand names, and logos displayed via the Online Services are the registered and unregistered trademarks of Medair International, who have sole legal and beneficial title, except where we state otherwise. You can use the logos but only with our permission and in accordance with our logo use policy.  Please contact feedback@medair.org to seek our permission and to get a copy of our policy. 

3.3 Infringements

If you think Medair’s intellectual property rights are being infringed upon, or if you think we may be infringing upon someone else’s intellectual property rights, please contact feedback@medair.org.

4. Refund Policy

For all online transactions and credit card payments, if a request for refund is made to feedback@medair.org within 90 days after the transaction, we agree to make the refund by reversing the transaction through our bank or the payment service provider.  In the cases of wrong deductions or erroneous transactions, Medair will bear the charges for making the refund. 

5. Disclaimer

Although Medair makes every effort to publish accurate information on its website, we cannot guarantee that all information published on the website is error-free. Therefore, Medair cannot take liability if published information on Medair.org, in whole or in part, is in error or incorrect. 

6. Changes in policy 

We reserve the right to make changes to this privacy policy without advance notice. Please revisit our privacy policy from time to time, to learn of any minor changes that have been made. If we make substantial changes to our policy, we will provide notice of these changes on the homepage for Medair.org.

7. Contact

If you have any questions about this privacy statement, the practices of Medair.org, or your dealings with Medair.org, please contact:

Medair 
Myressa Nichols
Digital Marketing Officer
Chemin du Croset 9 
CH-1024 Ecublens 
Switzerland 
Tel.: +41 (0)21 6943559          
myressa.nichols@medair.org